Tag: Customer Experience
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To build resilient customer relationships post-pandemic, invest in experience
By Robin Fisher, Senior Area Vice President, Salesforce Emerging Markets In a post-pandemic world, every company must pivot to a digital-first customer engagement model to survive. As customer priorities and […]
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Signs your digital maturity isn’t progressing and what to do about it
By Brent Haumann, Managing Director, Striata Innovation and agility. These are the characteristics of a business that have become crucial to not only its survival but its long-term success as […]
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It’s not how much you spend, but how much you care
By Belinda Unterslak, Synthesis Events and Marketing Coordinator We live in a world where our interests are tracked by our online searches, our social media is open to the public […]
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5 Signs your customer communication is fractured – and how to fix it
By Brent Haumann, Managing Director at Striata, Africa Communication is an important facet of our humanness. It’s how we learn new information, build relationships, and connect with one another. Brands […]
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Insurers can bridge the relationship gap by focusing on digital customer communication
By Ross Sibbald, Commercial Director, Africa, Striata Traditional insurers have never faced as much competition for their customers’ attention as they do now. A whole litany of tech-centric startups are […]
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Embracing impact sourcing in the Global Business Services Sector
With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a significant […]
As artificial intelligence reshapes industries across the world, a recent World Economic Forum article highlights Advertisers are planning TV for a consumer that no longer exists
By Leslie Adams, Sales Director at Reach Africa Switch on the TV at home and Is African creativity the world’s most undervalued asset?
By Anthea Whitehead, Cape Town Campus Manager at AAA School of Advertising Africa does not BOO! Campus Media generates more than R25 million in alternative income for partner South African universities
A commercially proven partnership model developed by Campus Media, a South African business operating at Africa’s leading communications association announces landmark AU partnership for its 2026 Africa conference
The International Association of Business Communicators Africa Region (IABC Africa), Africa’s leading business communication association, Why great ideas don’t necessarily translate into great businesses
Entrepreneurs often believe that success starts with a great idea. It doesn’t. Ideas are plentiful. Basetsana Kumalo, Bryan Habana and more to speak at the MANCOSA Jacaranda FM Business Breakfast
Some of South Africa’s most respected business leaders, entrepreneurs and high-performance achievers will take to “This is madness”: The honest strategy behind Distrikt 9’s partnership with the Loeries
It’s a complex time to be in the creative business. So when independent creative agency The MediaShop strengthens leadership team
The MediaShop has announced the promotion of Jedd Cokayne from Business Unit Head to Deputy Uniting for purposeful action to alleviate homelessness in Johannesburg
