Tag: Customer Experience
-
Service design: Your ticket to brand impact
By Zapriana Atanassova, Strategy Analyst and Michael dos Santos, CX Strategy Director at SHIFT Is service limited to the service industry? At first glance, the obvious response would be yes. […]
-
Driving scalable growth through exceptional customer experience
By Andrew Bourne, Regional Manager at Zoho Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, […]
-
Seamless omnichannel shopping experience essential for consumers of the future
The future of retail is steadfastly being shaped by digital, as shoppers envision a future where nearly two-thirds (64%) of their shopping will be online in the next ten years. […]
-
Service recovery – What customers want when things go wrong
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Even when your customers love you, your products, the services you offer or your staff, at some point you […]
-
Why are customers so emotional right now?
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab South African consumers are in a fragile state – emotionally, psychologically and financially. The state of our economy, soaring […]
-
Then and now: Customer engagement for business growth in 2023
By Ross Sibbald, Commercial Director at Tilte In recent years, the shape of customer engagement has changed dramatically. Given the sheer number of touchpoints available to today’s customers and the […]
-
Managing the impact of loadshedding on customer experience in your small business
By Liezel Jonkheid, Director at the Consumer Psychology Lab There has not been a single day over the past few months that we have not had loadshedding, in various stages. […]
-
The thing about data: this will be the year that AI transforms business
Artificial intelligence (AI) has been the subject of regular conversations in recent years, but never to the extent that it is now. There is little doubt that AI will significantly […]
-
You are only as amazing as your customers say you are
By Samantha Hogg-Brandjes, Owner and MD of GinjaNinja My 14-year-old told me that her ambition is not merely to be known, but to be famous. While I laughed at her […]
-
You can turn your most disengaged customer into your most loyal advocate: here’s how
By Brent Haumann, Managing Director at Tilte We live in a time when it’s more difficult than ever to hold a customer’s attention. At any given time, after all, most […]
-
Designing memorable customer experiences
By Liezel Jonkheid, Director at The Consumer Psychology Lab There are iconic luxury brands that have mastered the art and science of designing extraordinary customer experiences. One of the best […]
-
As technology accelerates so do your customer’s expectations
By Brent Haumann, Managing Director, Tilte It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. […]
Salesforce hosted an intimate media roundtable at WeWork Oxford Road in Rosebank, Johannesburg, for a Twelve South African marketers and creatives selected as shortlist jury members for Cannes Lions 2026
Twelve of South Africa’s most respected experts in the creative marketing industries have been selected Flow Communications welcomes new high-profile clients on board
Flow Communications announces the addition of two new clients to its portfolio: the new national South Africa’s top marketing and supply chain talent honoured at IMM Institute Excellence Awards gala dinner
South Africa’s top marketing and supply chain professionals gathered for the IMM Institute Excellence Awards Prevention alone won’t suffice for South African businesses; cyber resilience is the real defence
South Africa is no longer a bystander in the global cybercrime landscape but a primary Entries open for the 37th Galliova Awards
The South African Poultry Association (SAPA) is proud to announce that entries are now open Micro moments are greater than macro meltdowns
By Penelope Meniere, National Marketing Manager at Workshop17 More than eight in ten employees are Meet SA’s new Entrepreneur of the Year – Taryn Hunter Sharman brings hope for entrepreneurs in a tough economy
As South Africa continues to grapple with persistently high unemployment, entrepreneurship has moved beyond choice The ROI of rewards: Justifying incentive travel to your CFO
By Jodie Block, Incentive Travel and Rewards Manager at Achievement Awards Group CFOs and other Jacaranda FM celebrates 40th birthday on an epic feel good tour across South Africa
