Tag: technology
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Next-level service organisations
By Lionel Bisschoff, Founder and CEO of Learning Machines In today’s digitally-driven environment, being able to deliver on customer service that meets continually evolving end user expectations has become a […]
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Programmatic Digital Out of Home has arrived
By Lukanyo Bushwana, Strategist at The MediaShop Covid-19 has undeniably acted as a catalyst to speed up digital adoption and introduce new trends at a rate that few could have […]
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Expect more influence from open source within the cloud domain
The customer mindset that open source technology is somehow inferior to proprietary software has changed, fuelled by the superiority of Linux as the foundation for innovation. Additionally, the market should […]
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Amazon Connect reinventing the call centre
With organisations embracing digital transformation efforts to remain competitive, the call centre industry is poised for significant disruption. Those who embrace this change will be the ones that see significant […]
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Tech without Tertiary?
By Deborah Miller,Talent Acquisition Specialist at Synthesis The Fourth Industrial Revolution (4IR) is undeniably changing the way careers are initiated, fostered and sculpted, specifically the way we as workforce specialists […]
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Tecnotree is Shortlisted in Two Categories for the TM Forum Excellence Awards 2021
Tecnotree, the global Digital Business Support Systems (BSS) provider, announced that it has been nominated for the acclaimed TM Forum Excellence Awards in two categories, namely “Digital Experience & Trust” […]
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6 Technologies that should be part of your future CCM strategy
By Brent Haumann, Managing Director, Striata Customer expectations are evolving faster today than ever before. That’s hardly surprising. In an always-on world where people have devices with them all the […]
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Pandemic catalyses construction digital renaissance
By Morag Evans, CEO at Databuild If there is one benefit to be gleaned from the Covid-19 pandemic, it is that it has brought the construction industry to the brink […]
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Salesforce and Disney Studios Content join forces
Salesforce and Disney Studios Content have announced a five-year innovation partnership to help support Disney filmmakers and marketers using the Salesforce platform. By naming Salesforce a StudioLAB Innovation Partner, the companies […]
Electrolux Group premium brand AEG unveils a bold new look and first ever sound identity to Savanna & Showmax launch Laugh Africa Comedy Boxset
Showmax has launched an exhilarating thirteen-episode series from the Laugh Africa Comedy Festival. The festival, IMM Institute revamps awards and conference
A revamped experience, including both the prestigious IMM Institute Excellence Awards Dinner and an illuminating Machine wins metal at New Gen
Publicis Groupe’s creative solutions agency, Machine, delivered a stellar performance at the 2024 New Generation Social …
Nobel Prize in Literature laureate, Abdulrazak Gurnah, spread a message of hope and solidarity when The ultimate AI assistant joins the Epica Awards jury
The Epica Awards, the only global creative competition judged by journalists, is introducing a new Ignore employee burnout at your peril
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As …
Zoho Corporation, a global technology company, announced the launch of Zoho IoT, a user-friendly and scalable The new frontier in customer experience: Meeting evolving expectations
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab In today’s fast-paced world, Tribeca wins Best Mid-Sized Consultancy at PRISA PRISM Awards
