Tag: technology
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Zoho introduces Team Pipelines in Bigin, redefining the Small Business CRM Market
Zoho Corporation, a leading global technology company, has unveiled the latest version of Bigin, the company’s CRM solution for small businesses. As the preferred CRM solution for small businesses, Bigin […]
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As technology accelerates so do your customer’s expectations
By Brent Haumann, Managing Director, Tilte It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. […]
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African mobile operators can emerge as digital marketing leaders
Upstream, the global mobile marketing technology specialist has announced that it will be attending this year’s AfricaCom event, on 8-10 November in Cape Town, to highlight the power of its mobile […]
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Announcing expanded offering Striata South Africa rebrands to Tilte
Founded in a suburban Johannesburg garage in 1999, Striata rapidly grew to become a leader in the digital customer communications space. As technology has accelerated, however, so have the expectations […]
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Most companies are struggling to be relevant to their customers
By Haydn Townsend, Managing Director for Accenture Song in Africa External economic, cultural, environmental and political issues affect individuals more than ever, complicating life and making purchasing decisions more complex. […]
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The marketing technology nexus and the power of Thrivers
By De Wet Bisschoff, Director of Operations and Sales at Accenture in Africa It is early afternoon midweek. Two years ago, many of us would either have been in a meeting […]
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Changing the way that companies collaborate and communicate
By Andrew Bourne, Regional Manager – Africa at Zoho Corporation By the time South Africa lifted the last of its COVID-19 restrictions in late June, many companies had already returned […]
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Creating real economic opportunity starts with science and maths at school
‘Science, technology and innovation are key drivers for the economic development of any continent,’ noted Mohamed Belhocine, Commissioner for Education, Science, Technology and Innovation of the African Union in his […]
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Rage against the machine or embrace it
As digital and AI customer service channels become more sophisticated, widely used and accepted in contact centres, questions increasingly arise around whether machines will replace the human contact centre agent, […]
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As disruption persists, digital investment will drive efficiency and profitability
By Zuko Mdwaba, Area Vice President, Salesforce South Africa Unprecedented headwinds over the past two years – pandemic, war, labour and supply chain challenges, and inflation – are making it […]
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Decluttered marketing that delivers data-driven experiences
By Moagi Bodibe, Marketing Services and Transformation Lead for Accenture Song, Africa The fact that 57% of marketing executives admit they often don’t have the data to understand customers or […]
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Marketing to children in a digital world walks a fine line between ethics and opportunity
By Glenn Gillis, CEO at Sea Monster Generation Alpha has more screen exposure than any other generation before it and with the technological boom, the average toddler can work an […]
Showmax has launched an exhilarating thirteen-episode series from the Laugh Africa Comedy Festival. The festival, IMM Institute revamps awards and conference
A revamped experience, including both the prestigious IMM Institute Excellence Awards Dinner and an illuminating Machine wins metal at New Gen
Publicis Groupe’s creative solutions agency, Machine, delivered a stellar performance at the 2024 New Generation Social …
Nobel Prize in Literature laureate, Abdulrazak Gurnah, spread a message of hope and solidarity when The ultimate AI assistant joins the Epica Awards jury
The Epica Awards, the only global creative competition judged by journalists, is introducing a new Electrolux Group unveils updated brand identity for premium brand AEG
Electrolux Group premium brand AEG unveils a bold new look and first ever sound identity to Ignore employee burnout at your peril
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As …
Zoho Corporation, a global technology company, announced the launch of Zoho IoT, a user-friendly and scalable The new frontier in customer experience: Meeting evolving expectations
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab In today’s fast-paced world, Tribeca wins Best Mid-Sized Consultancy at PRISA PRISM Awards
