News
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The township economy is a boon for savvy brands that know how to reach it
With almost a quarter of our population – or around 11.6 million people – living in 532 townships across the country and a total market value estimated to be R900 […]
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7 Skills all CX interviewers must master
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab “Emotion is often the primary factor influencing customer loyalty and the strongest driver of customer retention, enrichment and advocacy.” […]
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South Africa’s economic future depends on these five uncomfortable truths
By Aunyana Moloisane, Managing Director of Optimi Workplace When it comes to youth capital, South Africa is rich with opportunity. We have a young population who are hungry for knowledge […]
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Three things that will shape advertising in 2024
By Leslie Adams, Sales Director at Reach Africa A barrage of trend think pieces constantly flood our favourite news sites and inboxes, courtesy of whatever newsletter we don’t remember subscribing […]
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KLM deploys artificial intelligence to combat food waste
KLM Royal Dutch Airlines is wasting less food on board aircraft thanks to artificial intelligence. AI programs enable the company to better predict the number of passengers who have booked that […]
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Fuelling the F1: Why payments companies are sponsoring the sport
FXC Intelligence has published a report into F1’s payments sponsorships to assess why the sport is attracting sponsorships from payments companies. This report comes as the sport undertakes its usual […]
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Outdoor Network’s innovative rotating digital billboard network goes national
Outdoor Network, part of the Provantage family of companies, has achieved national presence with its digital rotator network, having launched an additional rotating site in Kimberley. The network of large-format […]
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Bravado transforms into a brand experience agency
Bravado, part of the Brave Group, has announced a strategic evolution from a brand activation offering to a brand experience and strategy agency. This is a response to the rapidly […]
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Customer Care: Three Cs and one ethos
Julie Rimmel, Client Liaison Officer at Amplifin, believes customer care needs to move away from reactionary service to proactive engagement, particularly within the payment and collections sector. It’s an approach that […]
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Employee recognition and rewards – The missed opportunity for building a high performance workforce
By Kevin Skinner, Business Director of Employee Engagement at Achievement Awards Group An effective employee rewards and recognition programme helps businesses achieve their strategic objectives by attracting and retaining talent, […]
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Four leadership strategies for a dynamic year
By Ryan Nofal, Managing Director at Penquin Business leaders have a unique opportunity to set the tone for the months ahead and inspire their workforce towards collective success and growth. As […]























