Tag: CRM
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ERP is meeting a need in business sustainability. Head on.
Sustainability today is one of the biggest and most compelling forces business has to face moving forward, a five year study by MIT Sloan Management Review and The Boston Consulting […]
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Zoho launches Canvas, A design studio to re-envision the CRM experience
Zoho Corporation, a leading global technology company, announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalisation. Canvas enables businesses to create their own CRM interfaces that are […]
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Announcing Salesforce+, a new streaming service for live experiences and original content series
Salesforce, one of the global leaders in CRM, has announced Salesforce+, an all-new streaming service with compelling live and on demand content for every role, industry and line of business, […]
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New Salesforce research reveals marketers’ shifting priorities, challenges and tactics
Improving marketing ROI is South African marketers’ No. 1 priority, while engaging with customers in real time is their No. 1 challenge. Salesforce one of the global leaders in CRM, […]
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Tomorrow’s digital agency will need deeper technical integration and implementation skills
By Grant Lapping, Digital Executive at +OneX Anyone who works in the digital world knows how quickly it evolves. When I look back at the digital campaigns I ran in […]
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The Importance of Co-ordinated CRM and Contact Centre Strategies
Due to different owners and competing agendas, the relationship between CRM and customer service is unfortunately not always as close as it should be. Despite this, there is obviously a […]
As artificial intelligence (AI) and the African Continental Free Trade Area (AfCFTA) reshape the marketing BRC confirms 1 January 2027 launch for Total Video Measurement
The Broadcast Research Council of South Africa (BRC) has confirmed that Total Video Measurement (TVM), Jacaranda FM reveals the Top 10 entrepreneurs in this year’s “Her Perfect Pitch” competition
Jacaranda FM has officially announced the Top 10 entrepreneurs selected for the latest edition of its …
By Shobana Sruthi Mohan, Enterprise Analyst at ManageEngine For the past two years, enterprise AI The era of “feel-good marketing”: Why positivity and purpose-driven storytelling is cutting through the noise
From rising living costs and global uncertainty to the relentless pace of the 24-hour news Community involvement cannot sit on the margins of a media business
By Dimakatso Manganyi, HR Manager and Corporate Social Investment Lead at Kaya 959 When more DOOH is rewriting the rules of game day
As fans take the action beyond the stands, digital out-of-home gives brands a way to Anthropic and Salesforce announce Claudeforce & Salesforce in Claude
Salesforce and Anthropic are announcing Claudeforce, an expanded strategic partnership bringing Claude’s intelligence and reasoning Why the best business strategy is nothing without a clear execution strategy
By Thuto Motsie CA (SA), CEO of Thamani When a company develops a business strategy Africa’s AI opportunity starts with infrastructure and independence
