Tag: CRM
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How CRM, Cloud, Data, AI and Trust are reshaping business
By Zuko Mdwaba, Salesforce area vice president/Africa executive and South Africa Organisations across industries and sectors have prioritised and are fast-tracking digital transformation all through the African continent by leveraging […]
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Salesforce announces 2024 South African Partner Award winners
Salesforce, a global leader in CRM, has announced the winners across 9 categories, of its annual South Africa Partner Awards 2024. The South Africa Partner Awards took place at the […]
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Salesforce awards customer excellence in South Africa
Salesforce, the global leader in CRM, has announced the winners of its annual Salesforce Customer Appreciation Awards 2024 across eight categories. The Salesforce Customer Appreciation Awards 2024 took place at […]
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Is your business strategy optimised for AI and skills?
Zuko Mdwaba, Salesforce Area VP / Africa Executive & South Africa Country Leader The rapid acceleration of artificial intelligence (AI), data and CRM innovations presents one of history’s most profound […]
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Zoho introduces Team Pipelines in Bigin, redefining the Small Business CRM Market
Zoho Corporation, a leading global technology company, has unveiled the latest version of Bigin, the company’s CRM solution for small businesses. As the preferred CRM solution for small businesses, Bigin […]
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Driving marketing with AI
With global revenues from artificial intelligence (AI) software expected to top $62 billion by the end of this year, companies across industry sectors are finding increasingly innovative use cases for […]
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Salesforce announces new Customer 360 innovations across commerce and marketing clouds
Salesforce, a global leader in CRM, has introduced new Customer 360 innovations that connect marketing, commerce and service data on one platform so companies can connect, automate and personalise every […]
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Salesforce report shows 94% of respondents say experience is as important as products
Salesforce, one of the the global leaders in CRM, released the fifth edition of its State of the Connected Customer report that shares insights from nearly 17 000 consumers and […]
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LoyaltyPlus and Currency Alliance work together to enhance partnership reach for loyalty programmes
LoyaltyPlus, one of the leading independent customer relationship management companies, signed with Currency Alliance, a leader in enabling easy and low-cost partner connectivity in loyalty programmes, to extend the reach […]
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Salesforce data reveals global digital sales surpassed $1 Trillion during 2021 holiday season
Salesforce, one of the global leaders in CRM, released its 2021 Holiday Shopping Report, which analyses shopping data from over one billion shoppers on the Salesforce Customer 360 platform and […]
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Why the next big leap forward for CRM is transforming into a “system of experiences”
By Hyther Nizam, President – MEA, Zoho Corp. Customer relationship management (CRM) is a massive industry. In fact, it’s the biggest software market in the world that continues to see […]
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Building loyalty is critical during times of COVID-19
By Frik van der Westhuizen, Marketing Director at LoyaltyPlus The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Deloitte research has found that at […]
Grocery and FMCG ecommerce represents a massive growth opportunity for South African retailers, at a South Africa becoming a high-risk territory for collaboration, warns DGSA
The Directors Guild of South Africa (DGSA) has expressed concern over U.S. President Donald Trump’s Salesforce redefines business intelligence with Tableau Next
Organisations today face a data paradox: they need to make fast, intelligent decisions but are Understanding South Africa’s payroll legislation
Managing payroll isn’t just about paying salaries; it’s a legal minefield that can cost your Innovation is not a department, it’s a demand
Innovation is not an award category, it is not a brainstorm and it is not Navigating the future of advertising: Consumers, AI and what is next
South Africa’s digital advertising market is set to hit $816 million by 2026 (Statista), creating Airtel Africa appoints Publicis Groupe Africa as integrated marketing partner across 12 markets
Following an extensive pitch process, Airtel Africa has appointed Publicis Groupe Africa as its integrated Financial Times names local radio station an African growth leader
Johannesburg-based radio station, HOT 102.7FM, has been ranked among the continent’s top-performing businesses in the Qatar Airways breaks new ground with first-ever game competition, enabled by Starlink connectivity
Qatar Airways has set a new benchmark with the launch of a pioneering e-sports competition, Cadbury Lunch Bar’s 60-year celebration gift uncovered
