Tag: Emotional intelligence
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Empathy: The game-changing skill in customer experience
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Empathy is a key differentiator in creating exceptional customer experiences in an increasingly tech-driven business world. Labelled a “soft […]
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The power of conscious and compassionate leadership: Leading with heart without losing your edge
By Cindy Laufs, CEO and Founder of Hustle Media The traditional perception of strong and effective leadership often emphasises toughness, assertiveness and unwavering determination, often at the expense of empathy […]
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Unlocking the potential: Future fit skills for graduates in South Africa
By Brandon Govender, Enrolment Manager at Regent Business School In an ever-changing global economy, the imperative of future fit skills has reached a tipping point. Nowhere is this more evident […]
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No more tough guys, just good fellas, please
By Olwethu Bandezi, Strategist at Clockwork Media Since around the 1920s, when the sales era of advertising was introduced, marketing has been building visual gender stereotypes to convince people to purchase products, […]
By James Hughes, Business Coach at Grow Leaders are often too quick to blame the Provantage changes the question with Programmatic-Enabled Digital Place-Based Networks
Provantage’s launch of programmatic buying on Mall TV, the first of its Digital Place-Based Networks Why TVCs still matter in a hyper-digital world
In a world of scrolling feeds, six-second videos, personalised algorithms and audiences moving constantly between Menlyn Park Shopping Centre takes home 14 awards at 2026 SACSC Footprint Marketing Awards
Menlyn Park Shopping Centre has taken home 14 awards – including one Gold, nine Silver Why Kaya 959 backs the case for continued marketing investment
Every recession produces the same instinct: when budgets tighten, marketing is the first line cut. The real test of agentic AI is accountability, not autonomy
By Nicol Germishuis, vCIO at IPT When businesses talk to me about agentic AI, the Navigating the intersection of sanctions and international arbitration
By Trevor Versfeld (partner), Chandni Gopal (partner) and Katy Hindle (consultant) at Webber Wentzel It Employee engagement runs on an emotional contract
By Lianne Booth, Strategic Projects Director at Achievement Awards Group Every employee signs a formal Why businesses must shift focus from printer price to total cost of ownership
When businesses invest in new technology, how much it costs is often the first question Naritive takes its Attention Intelligence Platform further with the launch of STUDIO
