Tag: iContact BPO
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Strategic CX outsourcing in retail: Balancing operational efficiency and brand integrity
The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers are increasingly turning to […]
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iContact BPO partners with Krisp AI to enhance productivity and customer experience
iContact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre […]
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South Africa’s BPO sector is country’s fastest growing export
By Clinton Cohen, CEO of iContact BPO As South Africa continues to rank in the world’s top 3 offshore CX delivery locations, the country’s status as a leading destination for […]
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The top 10 outsourcing myths debunked
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact […]
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The Great Resignation sees South African BPO providers stepping in to fill the gap
The Great Resignation has seen more than 4.53 million Americans leave their jobs as at the end of November 2021 according to a JOLTS report. While many factors are driving […]
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Are you leveraging your customer contact centre data as the fundamental CX differentiator that it can be?
By Clinton Cohen, CEO at iContact BPO Your customer service contact centre should be the hub of your customer service strategy and design. It is the melting pot where all […]
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Embracing impact sourcing in the Global Business Services Sector
With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a significant […]
Ster-Kinekor, in partnership with Heineken® South Africa, is proud to announce the two winning teams Delivery Ka Speed pivots to logistics
Delivery Ka Speed, an award-winning logistics and courier company specialising in townships, has pivoted to Gen Z embraces AI for social media spending
Gen Z is fuelling a social shopping explosion, with 39% now having purchased and 76% The DGSA launches Annual Creatives Awards to spotlight local visionaries
For too long, directors have been the unsung architects of South Africa’s most iconic stories. Publicis Groupe Africa welcomes new Le Cubs
Publicis Groupe Africa’s renowned Le Cubs Programme has accepted a new cohort of interns, continuing Plan your best day out at The Rand Show 2025
Whether you’re going for the entertainment, family fun, shopping or action, The Rand Show 2025 A blueprint for sustainable organisational growth
By Vanisha Balgobind, Talent & Organisation lead for Accenture Africa Organisations are refreshing strategies and Strategic CX outsourcing in retail: Balancing operational efficiency and brand integrity
The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure The science of work-integrated learning to address the digital skills crisis
By Ursula Fear, Salesforce senior talent programme manager Organisations and industries across Africa are ramping The rise of AI in advertising
