Tag: iContact BPO
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Strategic CX outsourcing in retail: Balancing operational efficiency and brand integrity
The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers are increasingly turning to […]
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iContact BPO partners with Krisp AI to enhance productivity and customer experience
iContact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre […]
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South Africa’s BPO sector is country’s fastest growing export
By Clinton Cohen, CEO of iContact BPO As South Africa continues to rank in the world’s top 3 offshore CX delivery locations, the country’s status as a leading destination for […]
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The top 10 outsourcing myths debunked
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact […]
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The Great Resignation sees South African BPO providers stepping in to fill the gap
The Great Resignation has seen more than 4.53 million Americans leave their jobs as at the end of November 2021 according to a JOLTS report. While many factors are driving […]
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Are you leveraging your customer contact centre data as the fundamental CX differentiator that it can be?
By Clinton Cohen, CEO at iContact BPO Your customer service contact centre should be the hub of your customer service strategy and design. It is the melting pot where all […]
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Embracing impact sourcing in the Global Business Services Sector
With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a significant […]
As South Africa’s e-commerce landscape reached new heights during Black Friday 2025, TDMC (The Digital Is December South Africa’s new prime time?
By Leslie Adams, Sales Director at Reach Africa For years, the industry has repeated the Le Club Marketing Avis+ joins the African Marketing Confederation
Le Club Marketing Avis+, the pan-regional marketing community developed by PVRM (Plus Value Research and The secret to scaling business starts with you
How many times have we been told to work harder, grind longer and chase success? Nivea & inDrive power TikTok’s 2025 Sub-Saharan Africa Awards as Title Sponsors
Coca-Cola, Dis-Chem and PEP Stores come on board as Category Sponsors Proving the growth of Looking back to move forward – Lessons from 2025 and ambitions for 2026
By Ray Langa, Group Chief Executive of Leagas Delaney South Africa and Dark Arts Studio Instinctif Partners Africa completes management buyout and rebrands as Narrate
Instinctif Partners Africa announced the completion of a management buyout from the group and the Mike Abel wins the 2025 Financial Mail AdFocus Lifetime Achievement Award
The Up&Up Group’s Chairman and Founder, Mike Abel, has been awarded the Lifetime Achievement Award HOT 102.7FM celebrates the graduation of its 9th Radio Academy Class
HOT 102.7FM proudly celebrated the graduation of its 9th HOT Radio Academy class on Saturday, …
