Tag: iContact BPO
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From capacity to credibility and depth
By Clinton Cohen, CEO, iContact BPO Customer experience outsourcing is entering a new era. For years, the industry was measured by scale: seat counts, headcount and cost-per-contact. Those metrics still […]
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Strategic CX outsourcing in retail: Balancing operational efficiency and brand integrity
The retail sector continues to navigate tremendous change, with high consumer expectations, constant margin pressure and the need for operational efficiency. In this challenging environment, retailers are increasingly turning to […]
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iContact BPO partners with Krisp AI to enhance productivity and customer experience
iContact BPO, a leading South Africa-based business process outsourcing (BPO) provider serving international markets, has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre […]
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South Africa’s BPO sector is country’s fastest growing export
By Clinton Cohen, CEO of iContact BPO As South Africa continues to rank in the world’s top 3 offshore CX delivery locations, the country’s status as a leading destination for […]
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The top 10 outsourcing myths debunked
Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits. Clinton Cohen, CEO of iContact […]
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The Great Resignation sees South African BPO providers stepping in to fill the gap
The Great Resignation has seen more than 4.53 million Americans leave their jobs as at the end of November 2021 according to a JOLTS report. While many factors are driving […]
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Are you leveraging your customer contact centre data as the fundamental CX differentiator that it can be?
By Clinton Cohen, CEO at iContact BPO Your customer service contact centre should be the hub of your customer service strategy and design. It is the melting pot where all […]
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Embracing impact sourcing in the Global Business Services Sector
With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a significant […]
By Nitesh Singh, Financial Services and Communications, Media & Technology lead for Accenture, South Africa How to prepare your workplace for deaf employees
For around 800 000 South Africans, living without hearing is a daily reality. Only a Two industry powerhouses. One new firm. Meet AURA.
There is a particular kind of confidence that comes not from ambition alone, but from Smollan unites data and technology brands to launch Smollan Technologies
Smollan, a global leader in retail solutions operating across 60+ markets with 90 000+ people South Africa’s brightest young creatives head to the global stage
Ster-Kinekor, the official South African representative of the Cannes Lions International Festival of Creativity, in Busting pervasive myths about account-based marketing (ABM)
By Kathryn McKay, Chief Creative Officer at Black & White Take a moment to imagine South Africa’s franchise sector is expanding. The structures to support that growth are not keeping pace.
South Africa has one of the highest rates of franchise sector participation in the world, …
In today’s competitive job market, internships have become more than just a line on a Emeris brand positioning reflects a shift in South African education
At a time when the world of work is changing and entry-level candidates have to Tractor Outdoor announces leadership promotions
