Tag: Empathy
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Empathy: The game-changing skill in customer experience
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab Empathy is a key differentiator in creating exceptional customer experiences in an increasingly tech-driven business world. Labelled a “soft […]
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Striking the balance between AI and human empathy in the customer service journey
By Liezel Jonkheid, Director and Founder of The Consumer Psychology Lab In an era where AI dominates conversations about customer experience, there is a palpable fear among customer service agents […]
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The power of conscious and compassionate leadership: Leading with heart without losing your edge
By Cindy Laufs, CEO and Founder of Hustle Media The traditional perception of strong and effective leadership often emphasises toughness, assertiveness and unwavering determination, often at the expense of empathy […]
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The tale of two centricities – Engaging the design thinking mindset
By Terri-Leigh Cassel, Managing Director at Shift From shareholder centricity to customer centricity – this concept in business has been much discussed and debated across many industries and offerings for […]
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Leading with the heart
By Christina Kennedy The Covid-19 pandemic forced many businesses worldwide to sit up with a jolt and smell the coffee: if ever there was a time for business unusual, this […]
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Achieving synergy between multinational and multicultural teams – A communicator’s perspective
By William Kuan, Head of Marketing and Communications across multiple territories at Roche There are three key components to achieving synergy when managing teams across multiple geographies. First, we must […]
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Who eats breakfast, anyway?
By Sonya Oelschig, senior copywriter at the Riverbed Agency We’ve all heard the quote: “culture eats strategy for breakfast”. But when you stop to look at it properly, culture needs […]
As artificial intelligence reshapes industries across the world, a recent World Economic Forum article highlights Advertisers are planning TV for a consumer that no longer exists
By Leslie Adams, Sales Director at Reach Africa Switch on the TV at home and Is African creativity the world’s most undervalued asset?
By Anthea Whitehead, Cape Town Campus Manager at AAA School of Advertising Africa does not BOO! Campus Media generates more than R25 million in alternative income for partner South African universities
A commercially proven partnership model developed by Campus Media, a South African business operating at Africa’s leading communications association announces landmark AU partnership for its 2026 Africa conference
The International Association of Business Communicators Africa Region (IABC Africa), Africa’s leading business communication association, Why great ideas don’t necessarily translate into great businesses
Entrepreneurs often believe that success starts with a great idea. It doesn’t. Ideas are plentiful. Basetsana Kumalo, Bryan Habana and more to speak at the MANCOSA Jacaranda FM Business Breakfast
Some of South Africa’s most respected business leaders, entrepreneurs and high-performance achievers will take to “This is madness”: The honest strategy behind Distrikt 9’s partnership with the Loeries
It’s a complex time to be in the creative business. So when independent creative agency The MediaShop strengthens leadership team
The MediaShop has announced the promotion of Jedd Cokayne from Business Unit Head to Deputy Uniting for purposeful action to alleviate homelessness in Johannesburg
