Tag: Customer expectations
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The new frontier in customer experience: Meeting evolving expectations
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab In today’s fast-paced world, customer expectations are constantly evolving, influenced by technological advancements and exemplary service standards set by […]
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As technology accelerates so do your customer’s expectations
By Brent Haumann, Managing Director, Tilte It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. […]
Tribeca Public Relations (Tribeca) has appointed Anele Cebekhulu and Mamahlatse Marokane as account directors. In The Day of the Podcast – Pod Two
By Mark Botha, Head of Digital at Mediamark Last year, for Podcast Day, I wrote MSL Celebrates Double Gold at 2024 PRISM Awards
MSL, the Publicis Groupe Africa (PGA) PR & Influence agency, triumphed at the 2024 PRISM Paddington Station Inc. bags Grand Prix Agency of The Year
Paddington Station Inc. has once again been recognised by its peers for its powerful campaigns How CRM, Cloud, Data, AI and Trust are reshaping business
By Zuko Mdwaba, Salesforce area vice president/Africa executive and South Africa Organisations across industries and Climate Media Awards launches with R100 000 in prizes
This year will mark the launch of the Climate Media Awards for community media across RAPT Commerce has been launched
RAPT Commerce, the latest disruptive offering from RAPT Creative, has officially launched, bringing a revolutionary IMM Institute revamps awards and conference
A revamped experience, including both the prestigious IMM Institute Excellence Awards Dinner and an illuminating Machine wins metal at New Gen
Publicis Groupe’s creative solutions agency, Machine, delivered a stellar performance at the 2024 New Generation Social …
