Tag: Brand interaction

  • The three apples that changed our world

    By Murray Legg, Co-founder of Webfluential Three iconic apples have profoundly shaped human behaviour over the centuries. It began with Eve’s fateful bite, symbolising our innate temptation for social status. […]

  • 7 Skills all CX interviewers must master

    By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab “Emotion is often the primary factor influencing customer loyalty and the strongest driver of customer retention, enrichment and advocacy.” […]

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