Tag: Competitive advantage
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Seven key areas to refocus customer experience in 2024
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab In today’s rapidly evolving market, customer experience (CX) is a battleground for companies vying to secure a competitive edge. […]
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Four strategic business partnerships that have helped grow these businesses
Partnerships have helped to fuel the growth of some of the world’s biggest companies. Coca Cola became what it is today by partnering with bottlers and manufacturers. By ensuring neighbourhood […]
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It’s time to rethink customer engagement
By David Steyn, Business Manager: Customer Engagement at Decision Inc. Customer engagement (CE) has become a commodity. It’s the definitive metric by which organisations are measured and defines customer loyalty […]
The Epica Awards, the only global creative competition judged by journalists, is introducing a new Electrolux Group unveils updated brand identity for premium brand AEG
Electrolux Group premium brand AEG unveils a bold new look and first ever sound identity to Savanna & Showmax launch Laugh Africa Comedy Boxset
Showmax has launched an exhilarating thirteen-episode series from the Laugh Africa Comedy Festival. The festival, IMM Institute revamps awards and conference
A revamped experience, including both the prestigious IMM Institute Excellence Awards Dinner and an illuminating Machine wins metal at New Gen
Publicis Groupe’s creative solutions agency, Machine, delivered a stellar performance at the 2024 New Generation Social …
Nobel Prize in Literature laureate, Abdulrazak Gurnah, spread a message of hope and solidarity when Ignore employee burnout at your peril
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As …
Zoho Corporation, a global technology company, announced the launch of Zoho IoT, a user-friendly and scalable The new frontier in customer experience: Meeting evolving expectations
By Liezel Jonkheid, Director and Founder of the Consumer Psychology Lab In today’s fast-paced world, Tribeca wins Best Mid-Sized Consultancy at PRISA PRISM Awards
