Tag: Call centre
-
South African consumers spend 31 full days of their lives listening to on-hold music
The average South African consumer spends around 15 hours each month speaking to a call centre for personal admin that adds up to 31 days over their lifetime. This is […]
-
Rage against the machine or embrace it
As digital and AI customer service channels become more sophisticated, widely used and accepted in contact centres, questions increasingly arise around whether machines will replace the human contact centre agent, […]
-
Are you leveraging your customer contact centre data as the fundamental CX differentiator that it can be?
By Clinton Cohen, CEO at iContact BPO Your customer service contact centre should be the hub of your customer service strategy and design. It is the melting pot where all […]
-
Hollard digitalises customer onboarding with SilverBridge
SilverBridge Holdings has replaced the manual and paper-based process of onboarding new customers at Hollard Namibia with a digital environment across its intermediary and call centre channels to improve new […]
-
Amazon Connect reinventing the call centre
With organisations embracing digital transformation efforts to remain competitive, the call centre industry is poised for significant disruption. Those who embrace this change will be the ones that see significant […]
-
Embracing impact sourcing in the Global Business Services Sector
With South Africa nominated best offshore CX delivery location in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, its Business Process Outsourcing (BPO) industry has been given a significant […]
By Nitesh Singh, Financial Services and Communications, Media & Technology lead for Accenture, South Africa How to prepare your workplace for deaf employees
For around 800 000 South Africans, living without hearing is a daily reality. Only a Two industry powerhouses. One new firm. Meet AURA.
There is a particular kind of confidence that comes not from ambition alone, but from Smollan unites data and technology brands to launch Smollan Technologies
Smollan, a global leader in retail solutions operating across 60+ markets with 90 000+ people South Africa’s brightest young creatives head to the global stage
Ster-Kinekor, the official South African representative of the Cannes Lions International Festival of Creativity, in Busting pervasive myths about account-based marketing (ABM)
By Kathryn McKay, Chief Creative Officer at Black & White Take a moment to imagine South Africa’s franchise sector is expanding. The structures to support that growth are not keeping pace.
South Africa has one of the highest rates of franchise sector participation in the world, …
In today’s competitive job market, internships have become more than just a line on a Emeris brand positioning reflects a shift in South African education
At a time when the world of work is changing and entry-level candidates have to Tractor Outdoor announces leadership promotions
