Nex Media • Vol 5 Issue 3
41
imposing greater restrictions or even a method of eliminating certain staff
members. This was despite the fact that we explained the process to all of
the staff right at the beginning.’
Olga de Jager, HR and Training and Development Manager added,
‘Contrary to the initial beliefs of the staff, this process of closely scrutinising
every task proved very valuable. It brought to light areas where additional
training was necessary, as well as allowing us to identify staff who needed
refresher courses or who had leadership qualities. In general, it resulted in an
almost immediate improvement in quality, not only of the working procedures
but also of the products which we were turning out. The result was that over
time the level of buy-in from staff increased to the point where everyone
is now fully on-board and benefitting from the implementation of these
systems.’
While the external processes of achieving certification were handled by
Charles, it became clear that a dedicated person would be required internally
to manage the accreditation process. This saw the appointment of Elton
MacKenzie in the role of Quality Manager. Elton commented, ‘This has not
been an easy process. Every step of the system generates large volumes of
data which has to be analysed and investigated to ensure that the correct
procedures are put in place. Then there are the Non-Conformance Reports
(NCR) which arise. Although these can result in disciplinary action being taken
– in extreme cases or in the event of multiple contraventions – the aim of an
NCR is to find ways of improving a specific process to optimum levels for the
benefit of the specific employee and the company.
‘It is important to recognise that accreditation is not the goal, it is merely
a part of the journey. Once accreditation has been achieved there is the
need to, at least, maintain the standard or preferably to achieve continual
improvement.’
At the end of the process is the entire supply chain. This comprises
all external players including suppliers, outsourced service providers and
customers. Suppliers and service providers are required to provide certain
information and to undergo audits on their processes. This gives customers
peace-of-mind knowing that they can expect the very best service and quality
from every stage of the production cycle, irrespective of whether it is handled
internally or externally.
Damien commented, ‘While this process has certainly been time-
consuming, it has also allowed us to look at the company with fresh eyes.
We have seen areas where we can improve things, not for the sake of change
but because it makes sense. Overall it will allow us to exceed customer
expectations and improve working conditions for our staff. If everyone knows
precisely what they must be doing at any given time or stage in a process
then no one is subjected to unnecessary pressure.’
The result of all of this hard work is that Ren-Form and Ren-Flex have
become two of the first companies in printing and packaging industry to
achieve the ISO 9001:2015 accreditation.
So what now? Ironically, with all this process, work, dedication and
achievement now under their respective belts, the real work starts in earnest.
As previously stated, ISO accreditation is not a destination but a journey
and one which has very clearly marked milestones. Each year the companies
will have to face a new audit to determine whether the standards are being
maintained. Charles stated that achieving re-accreditation is often more
difficult because it is easy to fall into old habits or to become complacent.
It is for this reason that one of the many steps required is management
review meetings where processes throughout the course of the year are
revisited and scrutinised to ensure that standards are being adhered to.
Damien concluded, ‘As the management team we are very happy, satisfied
and proud of the efforts of every single one of our staff members at Ren-Form
and Ren-Flex which have resulted in both companies being presented with
their ISO 9001 Certificates of Accreditation. Thank you for your hard work,
perseverance and understanding throughout the process and congratulations
for the respective roles each one of you have played in making this possible.’
Having achieved such lofty heights, Ren-Form and Ren-Flex are now in the
ideal position to reap the rewards associated with accreditation – including
attracting new customers who want to be linked with quality of the highest
standard. Will you be one of them?
