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IDC MarketScape names Ricoh a leader of distributed workforce print

Ricoh is an IDC MarketScape leader in the Worldwide Print in the Distributed Workforce 2022 Vendor Assessment.

‘Ricoh was one of the first printing companies to recognise and execute on a transformation plan well before the pandemic’s arrival,’ according to the report.

‘In addition to a comprehensive suite of managed IT services with a focus on cloud services, Ricoh offers solutions that optimise document capture, digital transformation and document process automation,’ says Keith Kmetz, Program VP of Imaging, Printing, and Document Solutions at IDC. ‘Ricoh has a history of designing, developing, delivering and managing complex workflow solutions that digitally transform business operations for their customers. Combining this with the ability to apply Managed IT Services to those workflow solutions provides a unique value proposition to the market.’

Customers should consider Ricoh when looking for a partner that offers a wide range of products and services at scale globally, according to the IDC MarketScape. Ricoh’s broad portfolio combined with a consistent global service delivery model put the company in a strong position for supporting customer needs around a distributed workforce. Ricoh should also be considered by customers looking for a vendor they can trust with critical business processes and infrastructure — in terms of both security and results.

‘They looked at how managing print among distributed workforces is becoming more important,’ says Jacques van Wyk, CEO of Ricoh South Africa. ‘They offer a view into how vendors such as Ricoh offer extended offerings that help the market transition to increasingly distribute and hybrid workforces. We are well beyond the traditional office setting for hardware, supplies, software, services and maintenance. People also need all of that in the home and remote corporate locations.’

‘Ricoh empowers customers to optimise their increasingly dispersed teams with automation, cloud enablement and operational insights that extend beyond short-term goals to facilitate a hybrid workforce and drive digital transformation into the future,’ said Akira Oyama, Executive Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh. ‘We envision the MFP as an edge device that goes beyond print with cloud workflow, apps, and solutions through the RICOH Smart Integration platform to enable and encourage human connection anytime, anywhere.’

The report also notes, ‘Ricoh’s R&D efforts demonstrate a push to innovate with the use of smart technologies to advance the company’s document offerings: continuing to invest in 3D printing to provide an as-a-service program for healthcare and manufacturing, helping customers make gains in sustainability efforts, and automating the workplace with new return-to-work solutions.’

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